All business undertaken, including any advice, information, or service provided or booked, whether gratuitously or not, by Don Tours & Safari Namibia (“the Company”) shall be subject to these trading conditions. No amendment or alteration of these conditions shall be binding on the Company unless reduced in writing and signed by a director of the Company. No act or omission of the Company shall be construed as a variation or a waiver of any of these conditions.

Terms & Conditions

When you contact Don Tours & Safari

1. Provide full name, number of people who wish to participate on tour, accurate dates for travel, travel budget, type of accommodation you prefer, diet requirements, and type of safari you want

(Self-drive or guided tour)

1. Don Tours & Safaris and its employees apply and use the Customer’s provided personal information only to the extent necessary for Tour bookings and delivering other services required by the Customer pertaining to travel or to inform the Customer of new Tour services or to request Customer comments regarding travel/services.

Tour:

1. Clients who provide dates and their own itinerary will be given a free quotation.
2. Clients who choose packages on our website will be given a discount for the tour.
3. Clients who do not have their own itinerary will be charged N$1,000.00 per itinerary for tour consultation.
4. Tour consultation includes travel advice, quote, travel information, and a full detailed itinerary.
5. to ensure that the various services making up the Tour will be carried out efficiently and as specified, it does not have direct control over the provision of services by Suppliers and shall not be liable for any loss, damage, injury, additional cost, accident, delay, an irregularity that may be occasioned by any error or default, act or omission of any Supplier in carrying out the arrangements of the Tour, or otherwise in connection therewith.
6. The Company accepts no liability for:

changes, omissions, or delays before or during the course of the Tour occasioned by technical difficulties, weather conditions, communication breakdowns or events beyond the control of the Company

1. The Company reserves the right to adjust prices, on expiry of any period of validity of a price schedule/quote issued by the Company, by way of a revised price schedule/quote, in accordance with, e.g. increases in airfares, hotel rates, transport costs, and currency fluctuations.

Payments and Penalty Fees:

1. Payment shall be due and payable by the Customer on or before the time periods set out in the specific Company booking confirmation.
2. Unless the booking confirmation specifies otherwise, the Customer shall be liable to effect payment to the Company of
3. a deposit of 50% of the total price
4. Booking will be confirmed once the deposit is made
5. the balance owing of the total price on the booking no later than 6 (six) weeks prior to departure, on presentation of the Company’s invoice in respect thereof
6. Where a deposit has been paid and the reservation is subsequently canceled by the Company, for failure to pay the balance outstanding, the deposit won’t be paid back to the customer/agent. Therefore, you will be given a credit by Don Tours & Safaris for a future trip.
7. Don Tours & Safaris reserves the right to charge a booking fee and/or a handling fee which will be included in the total price.
8. Notwithstanding anything to the contrary herein, the Customer shall be obliged to pay Don Tours & Safaris the whole of the outstanding balance of its debt, together with accrued interest thereon immediately, and Don Tours & Safari shall be entitled to proceed with the immediate recovery thereof without prior notice to the Customer and without prejudice to Don Tours & Safaris other rights in law and/or without prejudice to any claims which the Company may have against the Customer arising from any breach of these terms and conditions or any booking, shall: The Customer fail to pay any amount due by the Customer to Don Tours & Safaris of this agreement on the due date for payment thereof, or The Customer fails to have any judgment granted against it set aside within 14 (Fourteen) days after the date on which any such judgment is granted against the Customer; or The Customer commits any act which, if committed by an individual, would constitute an act of insolvency

Cancellation & Amended Booking Fees:

1. In the event of the Customer canceling their reservation for any reason, such cancellation must be made in writing (or if made telephonically, confirmed forthwith in writing), in which event the Customer shall be liable for:

The Company’s cancellation charges are as follows unless the booking confirmation specifies otherwise:

61 days or more prior to travel date: 0% of the total price

31-60 days prior to travel date: 25% of the total price

16-30 days prior to travel date: 50% of total price 11-15 days prior to travel date: 70% of the total price

less than 10 days prior to travel dates and non-arrival: 100% of the total price

Amendments and all cancellations en route must be made with the Company directly. The Customer shall be liable for all costs (including repatriation and the administrative fees of the Company incurred as a result of any en route cancellations, by the Customer including but not limited to cancellation because of ill health or injury.

No refunds will be made for no-shows, or any unused services irrespective of whether they form part of the basic inclusive tour price, or whether they are in respect of pre-booked or optional arrangements.

Changes to Hotels, Coaches, Vehicles & Other Services

1. The products and services included on all booking itineraries are subject to availability. Don Tours & Safaris reserves the right to substitute hotels or coach operators or other services listed with others of the same or next available higher or lower category, at no additional cost to the traveler, even after commencement of the tour.
2. Don Tours & Safaris reserves the right to use smaller or larger vehicles on scheduled escorted tours should final traveler numbers justify such change.

Accommodation:

Unless specifically stated otherwise in the itinerary, pricing schedule, or quote, all accommodation is based on 2 (two) people sharing per room. Restrictions on the number of adults and/or children per room are as stated in the specific quotation or Supplier’s terms and conditions, in which restrictions are available on request. Specific room/bed requests are subject to availability and additional costs at the time of inquiry.

Special requests must be made at the time of booking. Don Tours & Safaris will endeavor to comply with the special requests, which will be for the cost of the traveler but cannot guarantee that such requests will be met.

Travel Documents, Passports, Visas, Vaccinations, Inoculations, and Re-entry Permits, and International Driver’s Licenses

All travelers will be personally responsible for ensuring that they are in the possession of and have complied with:

1. the correct travel documentation, including passports valid for the minimum period after the tour, required by law in each country the traveler will visit;
2. the correct visas/re-entry permits, valid for the countries visited – the visa costs incurred are for the passenger’s own account; and
3. health, foreign exchange and other legal requirements.
4. Don Tours & Safaris shall not be responsible for any consequences whatsoever should the traveler fail to ensure that he/she has complied with the necessary health, passport, visa, re-entry permits, or other legal requirements. Due to the constantly changing requirements of each country, the Company shall not be responsible or liable for any information, which it or its representative may furnish to the traveler in relation to the above. The onus shall always rest with the passenger to ensure that he/she has complied with such requirements.
5. If a traveler intends to drive a rental car, he/she should obtain an international driving permit from his/her local transport authority. The traveler must also be in possession of his/her local driving license and produce same at the car rental check-in counter.

Insurance

*All travelers are advised to and are solely responsible to take out comprehensive travel insurance and to familiarize themselves with any exceptions and conditions as may be imposed by the insurance company or underwriters issuing the policy of insurance which they select. Don Tours & Safaris shall not be responsible or liable:

• for any information which it or its representatives furnish in relation to travel insurance; or
• for filing/prosecuting a claim on the traveler’s behalf against any insurer/underwriter who has issued a policy to the traveler; * for any claim disputed/rejected by the insurers.

General Terms

1) Don Tours & Safaris shall not be bound by any representation, warranty, promise, or the like not recorded herein or agreed to by it in writing. No representation, term, warranty, or condition express or implied shall be considered to be or to have been made or agreed to or implied by reference to any other writing, advertisement or conversation.

2). No indulgence, which the Company/ies may grant to any party, shall constitute a waiver of any of the rights of the Company who shall not thereby be precluded from exercising any rights against the customer and/or the traveler which may have arisen in the past or which might arise in the future.

3). Each term or condition of these terms and conditions shall be separate and separately enforceable from the other terms and conditions herein and shall in no way be limited or restricted by reference to or inference from any other terms or conditions. If any term or condition herein, shall be found to be illegal or unenforceable then the remaining terms and conditions hereof shall be and remain binding.  4) Should the Company appoint a tour guide in respect of any tour, then the traveler shall be obliged to comply with all reasonable instructions of such tour guide. The Company reserves the right to terminate the tour of any traveler who wrongfully or unlawfully fails to adhere to the reasonable instructions of an appointed tour guide, and/or causes any wrongful disruption, disturbance or nuisance to any other traveler, tour group or service provider.

5) All travelers shall comply with general Codes of Conduct as issued by the Company from time to time, including any prohibition on smoking imposed on any coaches and at any hotels/venues on any tour.  6) The Customer shall be solely responsible for ensuring that he/she is physically and mentally capable of undertaking the journey and participating in the activities that constitute the tour itinerary.