All business undertaken, including any advice, information, or service provided or booked, whether gratuitously or not, by Don Tours & Safari Namibia (“the Company”) shall be subject to these trading conditions. No amendment or alteration of these conditions shall be binding on the Company unless reduced in writing and signed by a director of the Company. No act or omission of the Company shall be construed as a variation or a waiver of any of these conditions.
When you contact Don Tours & Safari
(Self-drive or guided tour)
changes, omissions, or delays before or during the course of the Tour occasioned by technical difficulties, weather conditions, communication breakdowns or events beyond the control of the Company
Payments and Penalty Fees:
Cancellation & Amended Booking Fees:
The Company’s cancellation charges are as follows unless the booking confirmation specifies otherwise:
61 days or more prior to travel date: 0% of the total price
31-60 days prior to travel date: 25% of the total price
16-30 days prior to travel date: 50% of total price 11-15 days prior to travel date: 70% of the total price
less than 10 days prior to travel dates and non-arrival: 100% of the total price
Amendments and all cancellations en route must be made with the Company directly. The Customer shall be liable for all costs (including repatriation and the administrative fees of the Company incurred as a result of any en route cancellations, by the Customer including but not limited to cancellation because of ill health or injury.
No refunds will be made for no-shows, or any unused services irrespective of whether they form part of the basic inclusive tour price, or whether they are in respect of pre-booked or optional arrangements.
Unless specifically stated otherwise in the itinerary, pricing schedule, or quote, all accommodation is based on 2 (two) people sharing per room. Restrictions on the number of adults and/or children per room are as stated in the specific quotation or Supplier’s terms and conditions, in which restrictions are available on request. Specific room/bed requests are subject to availability and additional costs at the time of inquiry.
Special requests must be made at the time of booking. Don Tours & Safaris will endeavor to comply with the special requests, which will be for the cost of the traveler but cannot guarantee that such requests will be met.
All travelers will be personally responsible for ensuring that they are in the possession of and have complied with:
*All travelers are advised to and are solely responsible to take out comprehensive travel insurance and to familiarize themselves with any exceptions and conditions as may be imposed by the insurance company or underwriters issuing the policy of insurance which they select. Don Tours & Safaris shall not be responsible or liable:
1) Don Tours & Safaris shall not be bound by any representation, warranty, promise, or the like not recorded herein or agreed to by it in writing. No representation, term, warranty, or condition express or implied shall be considered to be or to have been made or agreed to or implied by reference to any other writing, advertisement or conversation.
2). No indulgence, which the Company/ies may grant to any party, shall constitute a waiver of any of the rights of the Company who shall not thereby be precluded from exercising any rights against the customer and/or the traveler which may have arisen in the past or which might arise in the future.
3). Each term or condition of these terms and conditions shall be separate and separately enforceable from the other terms and conditions herein and shall in no way be limited or restricted by reference to or inference from any other terms or conditions. If any term or condition herein, shall be found to be illegal or unenforceable then the remaining terms and conditions hereof shall be and remain binding. 4) Should the Company appoint a tour guide in respect of any tour, then the traveler shall be obliged to comply with all reasonable instructions of such tour guide. The Company reserves the right to terminate the tour of any traveler who wrongfully or unlawfully fails to adhere to the reasonable instructions of an appointed tour guide, and/or causes any wrongful disruption, disturbance or nuisance to any other traveler, tour group or service provider.
5) All travelers shall comply with general Codes of Conduct as issued by the Company from time to time, including any prohibition on smoking imposed on any coaches and at any hotels/venues on any tour. 6) The Customer shall be solely responsible for ensuring that he/she is physically and mentally capable of undertaking the journey and participating in the activities that constitute the tour itinerary.
+264 81 476 6129
24 Penguine Street ,Hochland Park