Cancellation Policy
- No refund if cancellations are made less than 5 days from the date of the tour
- 50 % refund for bookings canceled between 6 days 10 days from the tour date
- If a tour departure is missed, then no refund will be provided.
- Group booking (4 or more). A nonrefundable deposit may be requested and a specially negotiated cancellation policy will apply.
- Above cancellation is only applicable to facilities that belong directly to Don tours and Safaris, on hired equipment or accommodation from third parties , cancellation policy will depend on the service providers policy .
Refund Policy
- The applicable refund amount will be processed within 30 business days
Confirmation Policy
- The customer receives a confirmation voucher via email within 24 hours of successful booking
- In case the preferred slots are unavailable, an alternate schedule of the customer’s preference will be arranged and a new confirmation voucher will be sent via email.
- Alternatively, the customer may choose to cancel their booking and a full refund will be processed
