Refund and Cancellation Policy

Cancellation Policy

  • No refund if cancellations are made less than 5 days from the date of the tour
  •  50 % refund for bookings canceled between 6 days 10 days from the  tour date
  • If a tour departure is missed, then no refund will be provided.
  • Group booking (4 or more). A nonrefundable deposit may be requested and a specially negotiated cancellation policy will apply.
  • Above cancellation is only applicable to facilities that belong directly to Don tours and Safaris, on hired equipment or accommodation from third parties , cancellation policy will depend on the service providers policy .

Refund Policy

  • The applicable refund amount will be processed within 30 business days

Confirmation Policy

  • The customer receives a confirmation voucher via email within 24 hours of successful booking
  • In case the preferred slots are unavailable, an alternate schedule of the customer’s preference will be arranged and a new confirmation voucher will be sent via email.
  • Alternatively, the customer may choose to cancel their booking and a full refund will be processed

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